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How wc777e Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Retention PeriodsYour Right to Request Deletion
wc777e How wc777e Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Questions about how we hold your data, requests to update incorrect information, or requests to delete your account entirely — all of these go through our support team. We aim to respond to all privacy-related requests within the timeframe required by applicable rules. Choose the channel that works for you.

Live Chat Open the chat icon from any page inside your account. Describe your data request clearly and our team will log it and follow up with a reference number.
Email Support Send your privacy request to our support email address found in the account help section. Include your registered mobile number so we can verify ownership before acting.
Account Help Centre The Help Centre inside your account dashboard has a dedicated data-request form. Submit it directly and track the status without needing to follow up separately.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security and data integrity are handled through a combination of technical controls and clear internal policies. Here is what that looks like in practice across the four areas that matter most to you.

Cookies and Tracking

We use session cookies to maintain your login state and analytical cookies to understand which sections of the lobby you visit most. You can manage cookie preferences through the settings link in your account footer.

Account Security Controls

Every login triggers an OTP sent to your registered mobile number. This means even if someone has your password, they cannot access your account or your linked JazzCash or Easypaisa wallet without your phone.

Data Retention Period

We retain your account data for as long as your account is active and for a defined period afterward, as required by applicable law.

Requesting Changes or Deletion

You can request a correction to your stored details or ask us to close and delete your account at any time.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders in Pakistan about how their data is stored, who can see it, and what rights they have. If your question is not here, our live chat support can help.

We share payment transaction references with our payment processors only to the extent needed to clear or verify a transfer. We do not sell or rent payment data to any third party.

Yes. Submit a data-access request through the Help Centre form or via our support email with your registered mobile number. We will provide a summary of the data we hold on your account.

We use session cookies for login state and analytical cookies for lobby performance. You can adjust cookie preferences through the settings link in your account. Turning off analytical cookies does not affect your ability to log in or deposit.

We retain data for the period required by applicable law after account closure. Transaction logs, including Raast references, are kept for dispute resolution purposes and then deleted in line with our internal retention schedule.

Once we verify your identity via the registered mobile OTP, we process the deletion request. Residual transaction records required for legal or regulatory compliance are retained for the minimum period, then removed.

Contact us immediately through live chat or the support email in your Help Centre. Our team will log the concern, investigate within the required response window, and update you directly.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.